Frequently Asked Questions

Questions?

No need to raise your hand! We’ve got answers. If you don’t see yours here just send us a note.

POLICIES

MASTER CLASSES

Who is the master class for?

MarketWise Academy’s master class, Fast. Forward. is for:

  • Graphic designers who want to lead design conversations in a language that marketers and business leaders value.
  • Digital media designers who want to boost sales by broadening their design skills to include physical touch points such as direct mail and packaging.
  • Marketing managers, directors, and coordinators who want to lead their teams with evolving edge strategic thinking.
  • Brand managers who want to connect better with their customers.
  • Entrepreneurs who want to talk directly to their customers to grow sales, build brand loyalty, and increase their company’s value.

Is the class in-person or virtual?

Fast. Forward. is an in-person, interactive master class offered in an informal, small, classroom-style environment. Class sizes vary, according to the space, and COVID guidelines, but we always cap the class at 100 students to keep it small enough to meet everyone, but large enough to have various perspectives in our discussions.

Is the class all day?

Yes. Class is from 8:30 am – 4:30 pm, but the doors open at 7:30 for check-in and coffee.

What should I wear?

The dress code is business casual, but honestly, we just want you to be comfortable for the day. So, if jeans (or fancy dresses!) are your thing, those work just as well. You do you. We’ll do our best to manage the room temperature, but we suggest that you bring a sweater or dress in layers as event rooms tend to have uneven heating, and there is nothing worse than being cold or hot all day long.

Do you serve lunch or snacks?

Lunch and snacks are included in your tuition; however, you are welcome to bring your own food if you prefer. Panera Bread will be delivering boxed lunches—sandwiches, chips, cookie, and drink—and we’ll have filtered water, hot coffee, and tea all day. Psst! There’s even a chocolate break. If you have special dietary needs, please contact hello@marketwiseacademy.com as soon as possible and we should be able to accommodate you as long as you register early action or right on time.

How many people attend the class?

Class sizes vary, depending on the space and the COVID guidelines, but we always cap them at 100 people. 

What do I need to bring?

Bring your favorite note-taking device – laptop, pen, and paper, etc. — and be sure to bring a jacket or sweater in preparation for unpredictable room temperatures. 

MASTER CLASS REGISTRATION

Do you offer early bird discounts?

We do! If you pre-register you will receive a $50 promo code when we notify you of the official date.

Do you take walk up registrations?

Space is limited, and we’d hate to have to turn you away, if we are at capacity. It’s best to register early.

Can I save my seat without a credit card payment?

Unfortunately, we cannot save seats without a credit card.

If the date is still TBD, can I save my seat?

Yes! In fact, if you pre-register you will receive a $50 promo code when we notify you of the official date.

If a class is sold out, do you have a waiting list?

Yes! Your name will be added to the waitlist and if someone cancels, we will contact you. If we have at least 50 people on our waitlist, we’ll open up a second day.

VIDEO PRIMERS

Can I watch a video primer more than once?

You bet! The primer will be available to you to watch as many times as you’d like for 12 months from the date of purchase.

If I want to watch several video primers, do you have bundled pricing?

Not yet, but this is in the works.

Can I request a video primer topic?

Of course! We are always happy to hear from you. Just send us a note. 

MENTORING CIRCLES

How do I join a circle?

It’s easy. Just register here.

Can I join any circle?

Each Circle has specific focus. Join the Circles that fit your focus.

When and how do the circles meet?

Circles meet virtually once a week for one hour for 4 weeks.

What if I can’t make it to a circle meet up?

The Circles are recorded and are available to watch for 2 weeks from the date of the virtual meet-up.

Are the circles recorded?

Yes, and they are available for 2 weeks after the meeting.

Can I connect with my circle outside of the scheduled meeting time?

Yes! We have created a MarketWise Academy LinkedIn group just for this purpose.

COMMUNITY

How can I join the MarketWise Academy LinkedIn group?

Once you Save Your Seat for a Fast. Forward. master class, a video primer or a mentoring circle, you will receive an invitation to join the group.

STUDENTS & GROUPS

Do you offer student discounts?

We’re not offering student discounts at this time, but we know it’s important to mentor not only current marketing and design leaders, but also future leaders. With this in mind, when we host a master class, we will work with local undergraduate or graduate programs in those cities. If you are an educational institution, please contact us at hello@marketwiseacademy.com if you’re interested in exploring this.

We offer mentoring circles, specifically for those early in their career and on-demand video primers that teach foundational concepts and skills, not covered in our master classes.

Do you offer group discounts?

Yes, we do! We encourage organizations to send more than one person to attend. Companies sending more than 5 attendees will pay the group rate of $695 per registration. Please contact us at hello@marketwiseacademy.com to purchase group seats. Group purchases must be made in a single order from the same organization. Individuals from separate companies or organizations may not group together in the same order to receive the discount.

Have a group of 50+? Contact us at hello@marketwiseacademy.com for a private class.

HEALTH & SAFETY

What are your COVID-19 Precautions?

Your safety is our priority and we’re committed to ensuring the health and safety of all of our attendees, and our team. With that said we are requiring proof of vaccination OR a negative PCR test within 72 hours of our class, for every single person—no exceptions.

We’ll be working closely with our hosting cities and venues in the coming months to ensure that we are implementing the highest safety protocols and measures recommended by Health Officials and Government Agencies.

Our goal is to make you feel as safe as possible while you have a memorable, enriching experience—but we do ask for your patience and flexibility, given the evolving nature of this crisis. Please contact us at hello@marketwiseacademy.com with any questions or concerns you may have.

Do I need to be vaccinated to attend your in-person master class?

Sure, we’d prefer it, but we understand this is a personal decision. With that said we are requiring proof of vaccination OR a negative PCR test within 72 hours of our class, for every single person—no exceptions.

We are building a community and trust that everyone will do their best to be respectful while remaining healthy and safe.

  • Two weeks before the class, we will ask you to upload proof of vaccination
  • Three days before the class, we will ask you to self-certify that you do not have symptoms, have not recently been diagnosed with or had direct contact with a known or suspected COVID-19 case, and that you agree to comply with our safety policies and procedures on the day of the event.
  • Three days before the class, we will also remind you to upload  your proof of vaccination or proof of a negative PCR test.

In the master class, will the room be large enough for social distancing?

Your safety is our priority and we’re committed to ensuring the health and safety of all of our attendees, and our team. We’ll be working closely with our hosting cities and venues in the coming months to ensure that we are implementing the highest safety protocols and measures recommended by Health Officials and Government Agencies. Please contact us at hello@marketwiseacademy.com with any questions or concerns you may have.

Do I need to wear a mask?

To mask or not to mask? If it’s required in the city or venue where Fast. Forward. is taking place, it will be required in our master class. If masks are not required, we may request that you wear one anyhow, depending on the surge that is happening in the area. We will have disposable masks on-hand for anyone that needs one.

Again, we are building a community and trust that everyone will do their best to be respectful while remaining healthy and safe.

Will you have hand sanitizer?

Hand sanitizer stations will be available throughout the space and day. We recommend cleaning your hands often.

Should I shake hands, hug, or fist bump?

Keep in mind, many people will not be comfortable touching someone else. You do you and others will too.

What if I am sick on the day of the master Class?

If you have a fever, loss of taste/smell, or are showing any other potential symptoms of COVID-19, have tested positive for COVID-19, or have recently been in close contact with anyone that has tested positive for COVID-19, please stay home and contact us at hello@marketwiseacademy.com to initiate a credit toward a future class or a transfer.

ODDS & ENDS

How can I be notified about upcoming classes?

Do you offer virtual classes?

Yes. You may join our Mentoring Circles or take a Video Primer.

Can I attend if I don’t live in the city where the class is taking place?

Of course! If you don’t want to wait until Fast. Forward. comes to your city, you are welcome to register in any city you want. We welcome both regional and long-distance travelers to our classes.

If I cannot make it on the date, will there be other classes?

Yes, thanks for asking! We will be frequently adding cities throughout the year, and if you join our email list, you’ll be the first to know the communities we’ll be coming to. And, if you’re up for a trip, you are always welcome to travel to any of our classes.

How can I increase the likelihood that a class will come to my city?

If we’re not scheduled in your area yet, please email us at hello@marketwiseacademy.com to request that we come to your city next. Just like any business, we gauge the level of interest before booking—but with your help, it’s much more likely we’ll be there sooner rather than later.

POLICIES

What is your cancellation policy?

While we don’t give refunds, we do understand extenuating circumstances—just one of the many things we learned from the pandemic. If you do need to cancel, contact us and we will try to be as accommodating as we can. You can also transfer the seat to a friend or colleague for the master class you booked. Please just send us a note at hello@marketwiseacademy.com so that we can update the attendee information to ensure there is no confusion during check-in.

Do you offer refunds?

While we don’t give refunds, we do understand extenuating circumstances—just one of the many things we learned from the pandemic. If you do need to cancel, contact us and we will try to be as accommodating as we can. You can also transfer the seat to a friend or colleague for the master class you booked. Please just send us a note at hello@marketwiseacademy.com so that we can update the attendee information to ensure there is no confusion during check-in.

Are seats transferable to another colleague?

If you cannot attend the master class on the date that you originally booked, we can credit you for a seat that can be applied to a master class in another city at a future date of your choosing. Alternatively, with authorization you may transfer your seat to a colleague for the same date and location. Please contact us at hello@marketwiseacademy.com to initiate and confirm a transfer.

Code of Conduct

MarketWise Academy is dedicated to providing a harassment-free experience for everyone. Harassment includes, but is not limited to, offensive verbal comments related to gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion, technology choices, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention. If you are asked to stop any harassing behavior, as determined in the Company’s sole discretion, you are expected to comply immediately. If you engage in harassing behavior, in the Company’s sole discretion, the Company and/or any of its agents may take any action they deem appropriate, including warning the offender, expulsion from the event with no refund, and/or contacting law enforcement. At all times during participation in the Event, whether virtually or in-person, you will act professionally in such conduct as is expected of a participant or attendee at a professional event, and Company shall have the right to expel you from the event if at any point it believes, in its sole discretion, you are not fulfilling that obligation. You agree that you will follow all instructions of any onsite property manager or other representative or agent of the Owner while on the Property.

Privacy Policy

See our Privacy Policy here.

Terms of Use

See our Terms of Use here.

Terms of Sale

See our Terms of Sale here.

Release & Waiver

See our Release and Waiver here.

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Still curious about how Fast. Forward. or our Video Primers and Mentoring Circles fit your goals and objectives? Interested in partnering with us or hosting a class in your city? Just feel like saying "Hi"? We love ideas and connecting with people.